06 Dec 2025
Refund & Return Policy
Refund & Return Policy
Eligibility for Returns
Eligibility for Returns
At OHR, we want every customer to feel confident about their purchase. If you are not satisfied with your order, you may request a return or exchange within 7 days of receiving your item. Returned products must be unused, unworn, unwashed, and free from any stains, perfume, or damage. To qualify, the item must be in its original condition with all tags and packaging intact. Items that do not meet these standards may not be eligible for return.
At OHR, we want every customer to feel confident about their purchase. If you are not satisfied with your order, you may request a return or exchange within 7 days of receiving your item. Returned products must be unused, unworn, unwashed, and free from any stains, perfume, or damage. To qualify, the item must be in its original condition with all tags and packaging intact. Items that do not meet these standards may not be eligible for return.
Items Not Eligible for Return
Items Not Eligible for Return
Certain products cannot be returned for hygiene and safety reasons. This includes items marked as final sale, customized or personalized products, and any product that has been damaged due to improper use or handling after delivery. These items are considered non-returnable and cannot be refunded or exchanged.
Certain products cannot be returned for hygiene and safety reasons. This includes items marked as final sale, customized or personalized products, and any product that has been damaged due to improper use or handling after delivery. These items are considered non-returnable and cannot be refunded or exchanged.
How to Initiate a Return
How to Initiate a Return
To begin the return process, you must contact our support team at [Insert Email] with your order number and reason for return. Once your request is reviewed, we will share detailed instructions on how to send the product back to us. You must ensure the item is securely packed in its original packaging. Please note that return shipping costs may need to be covered by the customer unless the item arrived damaged or incorrect.
To begin the return process, you must contact our support team at [Insert Email] with your order number and reason for return. Once your request is reviewed, we will share detailed instructions on how to send the product back to us. You must ensure the item is securely packed in its original packaging. Please note that return shipping costs may need to be covered by the customer unless the item arrived damaged or incorrect.
Exchange Policy
Exchange Policy
We are happy to offer exchanges for size changes, color changes, or if the product you received is defective. After your returned item is received and inspected, we will process the exchange and send the replacement item. If the requested product variant is unavailable, we will contact you with alternative options.
We are happy to offer exchanges for size changes, color changes, or if the product you received is defective. After your returned item is received and inspected, we will process the exchange and send the replacement item. If the requested product variant is unavailable, we will contact you with alternative options.
Refund Process
Refund Process
Once your returned item reaches us, it will undergo a quality check. If your return is approved, we will initiate a refund to your original payment method. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider. Please note that any shipping charges applied at the time of purchase are non-refundable. If your return does not meet the eligibility criteria, you will be notified via email.
Once your returned item reaches us, it will undergo a quality check. If your return is approved, we will initiate a refund to your original payment method. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider. Please note that any shipping charges applied at the time of purchase are non-refundable. If your return does not meet the eligibility criteria, you will be notified via email.
Damaged or Incorrect Items
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong product, you must inform us within 24–48 hours of delivery. Please send clear photos or a short video to help our team verify the issue. Once confirmed, we will promptly arrange a replacement or provide a full refund, depending on your preference and product availability.
If you receive a defective, damaged, or wrong product, you must inform us within 24–48 hours of delivery. Please send clear photos or a short video to help our team verify the issue. Once confirmed, we will promptly arrange a replacement or provide a full refund, depending on your preference and product availability.
Cancellation of Orders
Cancellation of Orders
Orders can only be cancelled before they are processed or shipped. If your order has already been dispatched, cancellation will not be possible. You may, however, choose to request a return after receiving the item, following the return guidelines mentioned above.
Orders can only be cancelled before they are processed or shipped. If your order has already been dispatched, cancellation will not be possible. You may, however, choose to request a return after receiving the item, following the return guidelines mentioned above.
Delayed or Missing Refunds
Delayed or Missing Refunds
If your refund has not appeared in your account after several days, we recommend checking with your bank or payment provider, as processing times can vary. If you continue to experience delays, please reach out to us at scottfriedman1212@gmail.com, and we will be glad to assist you further.
If your refund has not appeared in your account after several days, we recommend checking with your bank or payment provider, as processing times can vary. If you continue to experience delays, please reach out to us at scottfriedman1212@gmail.com, and we will be glad to assist you further.
Contact Information
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. You can reach us at scottfriedman1212@gmail.com. We are always here to ensure your shopping experience remains smooth and worry-free.
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. You can reach us at scottfriedman1212@gmail.com. We are always here to ensure your shopping experience remains smooth and worry-free.